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FAQs

Find fast facts, troubleshoot issues and review technical guidelines about authorDOCS

General

  • My authorDOCS shows the "Add-In Error" message at startup
  • Can I use authorDOCS on PDF files?
  • Can not open authorDOCS while the document is in "Compatibility" mode
  • My authorDOCS Word Add-in won't update on a Mac
  • How do I suggest a feature or report a bug?

The review tab

  • What does entering the Document Type before processing my document do?
  • How do I compare Clauses using the Comparison Shelf during a review?
  • Can I change the Alerts?
  • Can I turn off certain Concepts, Details or Alerts?
  • Missing Concepts or Details in my document.
See all 7 articles

The draft tab

  • How do I make a Clause in the ClauseBank viewable by other Users in my business or team?
  • How can I change between my personal and team ClauseBanks?
  • Do I need to use a Review Skillset for the Draft tab?
  • What can I save into the ClauseBank?
  • What are the ways I can browse my ClauseBank?
See all 8 articles

Glossary of terms

  • Clause Type
  • ClauseBank
  • Comparison Shelf
  • Concepts
  • Cross Concept References
See all 12 articles
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